Terms of Service

Last updated: 23 October 2026

Introduction

Welcome to Mrs.Shirt. These Terms of Service (“Terms”) govern your access to and use of https://mrsshirt.com and the purchase of products offered through it. This website is owned and operated by Deepali Arora, a sole proprietor operating under the brand name Mrs.Shirt, based in India. In these Terms, “we,” “us” and “our” refer to the operator of Mrs.Shirt. By accessing our website or purchasing our products, you agree to these Terms. If you do not agree, please refrain from using the website.

Eligibility

By using this website, you confirm that you are legally capable of entering into a binding contract under applicable Indian law. If you place an order on behalf of another person, you confirm that you are authorised to do so.

Products and Product Information

Mrs.Shirt offers women’s shirts, vests and other upperwear. We make reasonable efforts to display accurate product descriptions, colours, images, sizing information and prices. Colours may appear differently depending on your screen, device or lighting. Minor variations in appearance may occur, but products supplied should correspond to their descriptions. We may update product details, discontinue products or modify collections, subject to applicable law and orders already confirmed.

Pricing and Payments

If a payment fails, an order may not be processed until the issue is resolved. If you believe money has been debited without an order confirmation, contact us with relevant payment details (do not send full card numbers or passwords).

• Prices are displayed in Indian Rupees (INR), unless otherwise stated.
• Applicable taxes, shipping charges and other fees will be shown before checkout where required.
• Delivery is free on prepaid orders; COD is not currently offered.
• Orders are subject to successful payment authorisation and confirmation.
• Payments may be processed by third-party payment providers. We do not directly store complete payment-card details where the payment provider handles that processing.

Orders, Cancellations and Refunds

Placing an order constitutes an offer to purchase the selected products. An order confirmation acknowledges receipt but may not guarantee acceptance where there is a genuine stock, payment or listing issue. We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraudulent activity or a material listing error, subject to applicable law. If we cancel a paid order, any refund due will be processed in accordance with applicable law. Customers may contact us to request cancellation before dispatch. A request is not confirmed until Mrs.Shirt responds. Once an order has been dispatched, cancellation may not be possible. Nothing in this section limits rights available under applicable law. Please ensure your shipping address, PIN code, contact number and order details are accurate before completing your purchase.

Shipping and Delivery

We aim to dispatch standard-size orders within 5–7 working days and customised orders within 7 working days, although additional time may occasionally be needed. Estimated delivery after dispatch is approximately 2–4 days. Actual timing depends on destination, courier service and circumstances outside our reasonable control. Please refer to the separate Shipping, Returns & Exchange Policy for further details.

Size Customisation

Free size customisation is available on eligible products. Customers are responsible for supplying accurate measurements and requirements. Customised products are not eligible for routine returns or size exchanges under our standard policy. Customers may contact us to discuss possible alterations if there is a fitting issue. This does not limit remedies required by applicable law.

Returns, Exchanges and Store Credit

Our standard policy does not offer returns for a change of mind or preference. Size exchanges are available for eligible standard-size purchases, subject to availability, and must be requested within 7 days of delivery. Items must be unused, unwashed and undamaged with original tags and packaging. Customers arrange and pay for return shipping; replacement shipping charges will be communicated before processing. Where the requested size or product is unavailable for an eligible exchange, store credit may be offered. Store credit is valid for 6 months from issue and is not redeemable for cash except where required by law. For damaged, defective or incorrect products, contact us promptly with order details and supporting photographs, where available. Nothing in these Terms excludes a refund, replacement, repair or other remedy required by applicable law.

Promotions and Discounts

Promotions may have specific conditions, eligibility requirements, validity periods or product exclusions. These conditions will be communicated with the offer. Unless stated otherwise, promotions cannot be combined. Changes to promotions are subject to applicable law and any offer already validly accepted.

Intellectual Property

Website content—including brand names, logos, photographs, product designs, graphics, text and illustrations—is owned by Mrs.Shirt or used with appropriate permission. You may not reproduce, distribute, modify, publish or commercially exploit this content without prior written permission, except where permitted by law.

Acceptable Use

You must not use the website for unlawful, fraudulent or misleading purposes; interfere with its security or operation; attempt unauthorised access to systems or customer information; upload malicious code; or commercially exploit website content without permission. We may restrict access where reasonably necessary to address misuse, fraud, security concerns or legal obligations.

Third-Party Services and Links

Our website may rely on third-party services, including Shopify, payment gateways, courier providers, analytics tools and advertising services. Those services may have their own terms and privacy policies. This does not limit our responsibilities under applicable law.

Privacy

Personal information is handled in accordance with our separate Privacy Policy and applicable data-protection laws. Please review that policy for details about the information processed through the website and the choices available to you.

Limitation of Liability

To the extent permitted by applicable law, Mrs.Shirt will not be liable for indirect or consequential losses arising from website use or delays caused by circumstances beyond our reasonable control. Nothing in these Terms excludes or limits liability where prohibited by law or removes applicable consumer rights and remedies.

Indemnification

To the extent permitted by applicable law, you are responsible for losses or claims arising directly from your unlawful use of the website, breach of these Terms or infringement of another party’s rights. This provision does not apply to the extent a loss results from our own unlawful conduct or where applicable law provides otherwise.

Changes to These Terms

We may update these Terms to reflect changes in our business, website functionality or applicable legal requirements. The latest version will be published on this page with its updated date. Changes apply prospectively, subject to applicable law and rights arising from orders already placed.

Governing Law and Disputes

These Terms are governed by the laws of India. Disputes will be addressed in accordance with applicable Indian law. Nothing in these Terms prevents a consumer from exercising statutory rights before a competent consumer forum or other authority.

Contact

For questions about these Terms, contact info@mrsshirt.com or +91 70272 88999, or write to Deepali Arora / Mrs.Shirt at 306-P, Sector-33, Ground Floor, Karnal – 132001, Haryana, India.