Shipping, Returns & Exchange Policy

At Mrs.Shirt, every piece is prepared with care, and we want you to feel confident about your purchase. Please review our shipping, sizing and exchange policy before placing your order.

Shipping & Delivery

• Standard-size orders: We aim to dispatch orders within 5–7 working days.
• Custom-size orders: We aim to dispatch customised orders within 7 working days, although additional time may occasionally be needed.
• Delivery locations: We deliver across India.
• Estimated delivery after dispatch: Approximately 2–4 days. Actual delivery may vary depending on the destination PIN code, courier service and circumstances outside our control.
• Delivery charges: Delivery is free on prepaid orders. Cash on delivery (COD) is not currently offered.

Dispatch time is the time taken to hand the parcel to the courier; it is separate from the estimated delivery time after dispatch.

Returns

We do not offer returns for a change of mind or preference. Please review the product details and sizing information carefully before placing your order. If your order arrives damaged, defective or incorrect, contact us promptly with your order number and, where possible, photographs. We will review the concern and help determine an appropriate resolution. Nothing in this policy limits any remedy available under applicable law.

Size Exchanges

Size exchanges are available for standard-size purchases, subject to availability.

• Contact us within 7 days of delivery to request an exchange.
• Items must be unused, unwashed and undamaged, with original tags and packaging intact.
• Please contact us and wait for confirmation and instructions before sending an item back.
• Customers are responsible for arranging and paying for return shipping to Mrs.Shirt. We do not offer pickup for exchange shipments.
• Any shipping charge for the replacement parcel will be communicated before the exchange is processed.
• Exchanges depend on the availability of the requested size or product.

Customised Orders

Free size customisation is available on eligible products. Availability will be stated on the relevant product page.

• Customers are responsible for providing accurate measurements and requirements before confirming an order. Please contact us if you need help with measurements.
• Customised pieces are not eligible for routine returns or size exchanges under our standard policy.
• If a customised piece has a fitting issue, contact us to discuss possible alteration options. Any resolution will be assessed based on the circumstances.

This section does not exclude remedies required by applicable law for defective, incorrect or otherwise non-compliant products.

Store Credit

If the required size or product is unavailable for an eligible exchange, Mrs.Shirt may offer store credit as an alternative.

• Store credit, when issued, is valid for 6 months from the date of issue.
• It may be used towards a future purchase from Mrs.Shirt and is not redeemable for cash, except where required by applicable law.

Need Help?

For questions about sizing, shipping or exchanges, contact us at info@mrsshirt.com or +91 70272 88999. Please include your order number and wait for our confirmation before returning an item.